Cancellation Policy
Cancellation & Rescheduling Policy
At Her7, each appointment is reserved especially for you, allowing dedicated time and care for your treatment.
We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours' notice.
Cancellations & Rescheduling
48 hours or more notice: You may cancel or reschedule your appointment without a cancellation fee. Any deposit paid can be refunded or transferred to a future appointment.
Less than 48 hours' notice: A cancellation fee may apply, reflecting the reasonable loss associated with the reserved appointment time.
Missed appointments (no-shows): If you do not attend your appointment without prior notice, you will be charged 100% of the scheduled appointment fee, subject to applicable consumer law. Any deposit already paid will be applied towards this amount, with the remaining balance payable.
Any applicable cancellation fees will be clearly communicated at the time of booking.
Appointment Deposits
Some appointments may require a deposit to secure your booking. This amount is applied towards your treatment fee.
If you cancel or reschedule with at least 48 hours' notice, your deposit can be refunded or transferred to another appointment.
For cancellations within 48 hours, some or all of your deposit may be retained towards an applicable cancellation fee, where reasonable and permitted by law.
For missed appointments without prior notice, your deposit will be applied towards the no-show fee, with any outstanding balance payable, subject to applicable consumer law.
Late Arrivals
If you're running late, please let us know as soon as possible. We will do our best to accommodate you, although your treatment time may need to be shortened to avoid affecting other appointments. The full appointment fee may still apply.
Illness & Unexpected Circumstances
We understand that illness, family emergencies and unexpected circumstances arise. If you're unable to attend, please contact us as soon as possible so we can discuss your options.
Cancellations by Her7
In the unlikely event that we need to cancel your appointment, we will contact you as soon as possible to arrange an alternative time or refund any payment for services not provided.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Contact
For cancellations, rescheduling or any questions about your appointment, please contact:
Her7
Thank you for understanding and respecting the time reserved for your care.